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Message from Parkland

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Today, we submitted Parkland’s corrective action plan in response to findings from a July survey by the Centers for Medicaid and Medicare (CMS) and the Texas Department of State Health Services which found deficiencies in our operations, our policies and our practices.

As promised, we have posted the entire CMS report, the corrective action plan and a summary on our website: http://www.parklandhospital.com/whoweare/cms_survey/index.html.

This is part of our ongoing efforts to keep the public informed. By providing the entire CMS report, the corrective action plan and a summary, we hope to provide you with a clear picture of not only our deficiencies, but of our aggressive corrective actions to assure all issues are addressed and resolved. This situation is too serious to risk misinformation to those who matter most to us – the patients whom we serve and the people of Dallas County for whom we work.

We took immediate steps to rectify the issues cited by CMS. Policies and procedures have been reviewed and revised. Mandatory training and re-education is under way for all employees and medical personnel. Monitoring of employee practices for compliance has begun.

For instance, infection prevention education sessions are being held every hour, on the hour for six days to reiterate the proper disposal of personal protective equipment (PPE) and hand hygiene. Surgical services leadership began observing staff immediately. Staff seen with surgical masks around their necks outside of treatment areas are asked to remove their masks right away.

All of us at Parkland were deeply troubled by the findings in the CMS report. Our goal always has been to provide patients with high quality health care in a safe environment. That is our covenant with the community.

We understand the responsibility we shoulder. No one can argue about the importance of this institution to the health, well-being and economic viability of this area. Our primary reason for being here is to care for those in need. And we do that at nearly 1 million patient visits every year. Some 9,000 people work here every day. Another 2,500 physicians practice their clinical expertise here. Approximately 800 volunteers help others in need. Half of all doctors in Dallas County train here.

That’s why it’s critical Parkland is a safe place where patients receive quality care in a timely manner.

We are not making excuses. We are not placing blame elsewhere. We understand there are problems, take responsibility for them and are deeply committed to making things right.

Once CMS accepts the plan of correction, Parkland will be subject to another survey before Sept. 2 and another near the end of the year.

It is our goal to address and resolve deficiencies, with or without additional surveys. Improvement is a journey, not a destination. We will continue training, monitoring and evaluating to ensure the plan is, and remains, fully effective. We will remain vigilant for the sake of the patients and the community.

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Nelson Propane

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