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One click or one call—TxDOT makes it easier to report problems

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AUSTIN—The Texas Department of Transportation launched a new reporting system this week that makes it easier and faster for Texans to report maintenance issues on Texas highways.

The new, more efficient system also gives citizens a better opportunity to be a part of the maintenance solution by providing several million additional pairs of eyes to help TxDOT crews identify problems and preserve the state’s expansive transportation infrastructure.

TxDOT’s newly launched “Report a Pothole” initiative is available online at www.txdot.gov or the toll-free number at 888.885.8248.

With just a click of a mouse or a quick phone call, citizens can report a pothole, including the location of the damage.

The new system is part of the agency’s ongoing move toward transparency and better customer service, said Amadeo Saenz, TxDOT executive director.

“But it’s also about enlisting Texans to help us maintain the state’s transportation system,” Saenz added. “Citizens reporting problems on the highways—it just makes sense. It’s like an extension of our maintenance forces. In today’s environment of diminishing resources, it helps to have every citizen engaged.”

Operators will answer phone lines from 8 a.m. to 5 p.m. CDT Monday through Friday. Evening and weekend calls will go to voicemail and be returned the next morning or on the first working day of the following week.

For more information, contact Government and Public Affairs Media Relations at 512.463.8700.

The Texas Department of Transportation is responsible for maintaining nearly 80,000 miles of road and for supporting aviation, rail and public transportation across the state. TxDOT and its approximately 12,000 employees strive to empower local leaders to solve local transportation problems, and to use new financial tools, including tolling and public-private partnerships, to reduce congestion and pave the way for future economic growth while enhancing safety, improving air quality and preserving the value of the state's transportation assets. Find out more at www.txdot.gov. Fan us on Facebook www.facebook.com/txdot. Follow us on Twitter at www.twitter.com/txdot.

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